How to Get Better Bug Reports From Users (Without Chasing Them)

If you run a SaaS product, you’ve probably received bug reports like:

“It doesn’t work.”

“Something is broken.”

“Your app crashed.”

The problem isn’t that users don’t care.

The problem is that users don’t think like developers.

They don’t automatically provide:

• Steps to reproduce
• Browser version
• Console logs
• Screenshots
• Device information

So you end up chasing them for context.

Capture Context Automatically

A 30-second screen recording often replaces 10 back-and-forth emails. Seeing exactly what the user clicked removes guesswork.

Console errors often reveal the root cause instantly. If you attach logs automatically to reports, debugging becomes dramatically faster.

At minimum, capture:

• Browser
• Operating system
• Screen size
• Current URL
• Timestamp

The fewer fields users must fill out, the more likely they are to submit useful feedback.

Better bug reports don’t come from asking users to write better. They come from designing systems that capture context automatically.