Privacy Policy

Last updated: February 7, 2026

Feedport is a feedback collection tool. This page explains what data we collect, how we use it, and your rights. We keep it simple because we're a small tool built by an indie developer.

What we collect

From you (account holders):

  • • Email address (for login and notifications)
  • • Projects you create
  • • Subscription plan (Free or Pro)
  • • Payment information (processed by Polar.sh, not stored by us)
  • • Usage data (feedback submissions, video counts for billing)

From end-users (submitting feedback):

  • • Feedback messages, screenshots, videos they submit
  • • Page URL where they submitted feedback
  • • Browser type, OS, screen resolution
  • • IP address (for rate limiting and spam prevention)
  • • Timestamp

How we use it

  • • To provide the feedback widget and dashboard
  • • To send you important service updates and email notifications
  • • To process payments and manage subscriptions
  • • To enforce usage limits on the Free plan
  • • To prevent abuse and spam
  • • To improve the service

We don't sell your data. Ever.

Payment processing

Payments are processed by Polar.sh, our payment processor. We do not store your credit card information.

Polar.sh collects and processes:

  • • Credit card details
  • • Billing address
  • • Transaction history

See Polar's Privacy Policy for details on how they handle payment data.

Who can see your data

Feedback data: Only you (the project owner) can see feedback submitted to your projects. We don't look at it unless you explicitly ask us for support.

Third-party services: We use the following services that may access your data:

  • • Polar.sh (payment processing)
  • • Supabase (database and file storage)
  • • Vercel (hosting)

We don't sell or share your data with anyone else, except if required by law.

How long we keep it

Free plan: Feedback older than 7 days is automatically deleted

Pro plan: Feedback is stored indefinitely while your subscription is active

After account deletion: All data is permanently deleted within 30 days

Subscription data: We keep subscription history for tax and accounting purposes as required by law

Your rights

You can:

  • • Delete your account anytime
  • • Cancel your subscription anytime (keep Pro access until period ends)
  • • Request a copy of your data
  • • Request export of all feedback (CSV format on Pro plan)
  • • Ask us to correct inaccurate data
  • • Unsubscribe from emails (link in every email)

Email us at support@feedport.app for any of these.

Cookies

We use cookies for:

  • • Keeping you logged in
  • • Remembering your preferences
  • • Basic analytics (what pages people visit)
  • • Managing your subscription session

You can disable cookies in your browser, but some features won't work.

GDPR and data protection

If you're in the EU, you have additional rights under GDPR:

  • • Right to access your personal data
  • • Right to rectification
  • • Right to erasure ("right to be forgotten")
  • • Right to data portability
  • • Right to object to processing

Important for account holders: You are responsible for ensuring that feedback you collect through Feedport complies with GDPR and other privacy laws. This includes having proper privacy notices for your end-users.

Changes to this policy

If we make significant changes, we'll email you at least 30 days in advance. Continued use of Feedport means you accept the changes.

Questions?

Email: support@feedport.app